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Introducing the trade mark pre-apply service
What is trade mark pre-apply? In April, we published a blog called ‘How can Artificial Intelligence (AI) Improve Customer Experience at IPO?’. It introduced a new online tool we are developing to help...
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Patents, trade marks and designs timelines: simplifying the process
Some of the most frequently asked questions we receive via our information centre are; "How long does a patent application take?" or "When will I hear back about my trade mark application?". In order...
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Closing the loop on your feedback
We ask our customers to provide us with feedback so we can improve our services. But you may feel that once you’ve provided us with your feedback, you often don't find out what we did or how we used it...
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Closing the loop on your feedback (Part Two)
In my last blog, I gave you an insight into how we close the loop on your feedback and explained why it’s so important for our customers to continue to provide us with their feedback so we can continue...
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Closing the Loop: dealing with the deluge
Our 'Closing the Loop' series focuses on how we have responded to, and acted on, the invaluable feedback that we receive from our customers. Customer feedback helps us in our endeavours to deliver...
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One IPO Transformation update – how IP attorneys and IP rights owners help...
The ‘One IPO Transformation’ programme, our five-year plan to revolutionise services for our customers, is now well under way. As the first of our new services enter their testing stage, we are...
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One IPO Transformation – first glimpse of the new customer accounts
Chris Mitchell, Project Lead, explains what you can expect from the new IPO customer accounts and gives you a first glimpse of what the service will look like. Our One IPO Transformation programme is...
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One IPO Transformation: first glimpse of the new patent application service
It’s just over a year since we launched our One IPO Transformation programme - a ground-breaking five-year project, in planned stages, that will see the biggest modernisation of our intellectual...
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One IPO Transformation: first glimpse of our simplified search service
There’s now less than one year to go until we start piloting the new ‘One IPO’ service for patents customers. In the latest of our series of transformation blogs, Lucy Mills, Project Lead, tells us...
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What is user research and why is it so important?
In March last year, I joined the Intellectual Property Office’s (IPO) User Research team as the Research Support Manager. In preparation for my role, I read all I could about user research. However, it...
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